Refund policy
At Grow with Balance, we want you to love your purchase. If something isn't quite right, we're here to help.
30-Day Easy Returns & Exchanges
We gladly accept eligible returns and exchanges within 30 days of delivery.
To start a return, exchange, or refund request, simply email contact.growwithbalance@gmail.com within 30 days of delivery with your order number. Once your request is reviewed and approved, we'll provide instructions for returning your item.
Return Eligibility Requirements
To be accepted for a return, your item(s) must:
- Be unworn, unwashed, and returned in the original packaging with the original tags attached.
- Be free of perfume, body odor, deodorant, laundry detergent, fabric softener, or other strong odors.
- Be free of makeup, self-tanner, glitter, pet hair, stains, or any signs of wear.
- Be in their original condition and suitable for resale.
- Not have been altered, damaged, or washed after delivery.
- Not be marked as Final Sale or Flash Sale.
- Not be underwear, socks, towels, drinkware, gift cards, or promotional giveaway items.
- Swimwear bottoms must have the hygiene liner intact and untampered.
Grow with Balance reserves the right to refuse returns that do not meet these requirements. If an item is returned and does not qualify for a return, it may be shipped back to the customer at the customer's expense.
Refund Eligibility
United States Customers
Eligible returns may be refunded to the original payment method, exchanged (subject to availability), or returned for store credit.
All Other Countries
Refunds are available to first-time customers on their first order only.
Eligible returns from returning international customers may be exchanged (subject to availability) or returned for store credit.
Original shipping charges, customs duties, taxes, and import fees are non-refundable.
Exchanges
Need a different size or changed your mind? We're happy to help.
Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please email contact.growwithbalance@gmail.com within 7 days of delivery with your order number and photos of the item so we can make it right as quickly as possible.
Refund Processing
Once we receive and inspect your return, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable.
Contact Us
If you have any questions regarding our Return & Refund Policy, we'd love to help.
Email: contact.growwithbalance@gmail.com
Instagram: @growwithbalance