Shipping policy
Thank you for shopping with Grow with Balance. We're committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days.
Once your order has shipped, you'll receive a confirmation email with your tracking information so you can follow your package every step of the way.
Please note that processing times may be slightly longer during new collection launches, sales, holidays, or periods of high order volume.
Shipping Rates
We currently ship throughout the United States, Puerto Rico, and select international destinations.
United States & Puerto Rico customers
- Standard Shipping: Flat rate of $6.50 on orders under $100.
- Free Standard Shipping: Available on all orders of $100 or more.
All other countries
Shipping rates for international orders are calculated at checkout based on your destination, package weight, and carrier rates.
Shipping costs, customs duties, taxes, and import fees may vary by country and are subject to change.
Estimated Delivery Times
After your order has been processed, estimated delivery times are:
- United States & Puerto Rico: 4–7 business days
- All other countries: Delivery times vary depending on the destination and customs processing.
Delivery estimates are not guaranteed and may vary due to weather, holidays, customs processing, carrier delays, or other circumstances outside of our control.
At this time, expedited shipping is not available.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with your tracking number.
Please allow up to 24 hours for tracking information to update after the shipping carrier scans your package.
If you have not received your shipping confirmation within 3 business days of placing your order, please contact us and we'll be happy to assist you.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has begun processing or has shipped.
Incorrect Shipping Address
Please review your shipping address carefully before placing your order.
Grow with Balance is not responsible for packages shipped to incorrectly entered addresses.
If you notice an error after placing your order, contact us immediately. If your order has not yet shipped, we'll do our best to update your shipping address.
Lost, Delayed, or Stolen Packages
Once your package has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package appears to be delayed, lost, or marked as delivered but cannot be located, we recommend contacting the shipping carrier first to initiate a claim.
Grow with Balance is not responsible for packages that are lost, delayed, or stolen after they have been accepted by the shipping carrier. However, we'll gladly assist you throughout the claims process whenever possible.
Returns & Exchanges
Eligible items may be returned or exchanged in accordance with our 30-Day Easy Returns & Exchanges Policy.
Please refer to our Return & Refund Policy for complete details regarding eligibility, refunds, and exchanges.
Contact Us
If you have any questions about your order or shipping, we're always happy to help.
Email: contact.growwithbalance@gmail.com
Instagram: @growwithbalance